CUSTOMER POLICIES
At The Dab, we’re committed to providing a safe, welcoming, and compliant shopping experience for every customer. The following policies are designed to help you understand what to expect when visiting our dispensary, placing an online order, or contacting our team.
If you have any questions about these policies, please don’t hesitate to contact us—we’re always happy to help.
Age & Identification
The Dab is a licensed recreational cannabis dispensary serving adults 21 years of age or older.
All customers must present a valid, government-issued photo ID before entering the dispensary or picking up an online order. IDs must be current, valid, and clearly display your name, photograph, and date of birth.
We reserve the right to refuse entry or service if identification cannot be verified or does not meet Colorado’s legal requirements.
Payment Policy
For your convenience, The Dab accepts several payment options, including:
- Cash
- Pin Debit
Accepted payment methods may change without notice. If you have questions about payment options before visiting, please contact our team.
Online Ordering & Pickup
Customers are welcome to place orders online for convenient in-store pickup.
Submitting an online order does not guarantee product availability until your order has been confirmed by our team. Inventory may change throughout the day, and in rare cases, an item may become unavailable before your order is prepared.
If substitutions are available, our staff will communicate any changes whenever possible.
Customers must present a valid government-issued ID when picking up an order.
Pickup Locker Policy
To make your visit even more convenient, The Dab offers pickup lockers for eligible online orders.
Locker pickup allows customers to collect their prepared orders quickly while still complying with all Colorado cannabis regulations.
Customers using pickup lockers must complete any required identification and verification steps before receiving their order.
Locker availability may vary depending on order volume and operational requirements.
Product Availability
Our online menu is updated regularly; however, product availability cannot always be guaranteed.
Cannabis products are often produced in limited batches, and popular items may sell out quickly.
If a product becomes unavailable after an order is placed, our team will work with you to recommend a comparable alternative whenever possible.
Pricing & Promotions
We strive to ensure all pricing displayed on our website and in-store is accurate.
However, pricing, promotions, discounts, and product availability are subject to change without notice.
Promotional offers may include eligibility requirements, expiration dates, purchase limits, or exclusions. Discounts generally cannot be combined unless specifically stated.
In the event of a pricing error, The Dab reserves the right to correct the error before completing the transaction.
Purchase Limits
To comply with Colorado state law, all cannabis sales are subject to legal purchase limits.
Our team carefully monitors every transaction to ensure purchases remain within the allowable limits established by state regulations. If your selection exceeds the legal limit, we’ll be happy to help you adjust your order.
If you have any questions about Colorado’s current purchase limits or how they apply to your purchase, please ask one of our knowledgeable team members – we’re always happy to help.
Returns & Product Concerns
Due to Colorado cannabis regulations, cannabis products generally cannot be returned once they have left the dispensary.
If you believe you received a defective product or experienced an issue with your purchase, please contact us as soon as possible. Our team will review each situation individually and work with you to determine the most appropriate resolution in accordance with state regulations and manufacturer policies.
Please retain your receipt whenever possible when reporting a product concern.
Responsible Cannabis Use
Cannabis products should always be consumed responsibly and only by adults who are legally permitted to possess them.
Customers should never:
- Consume cannabis before or while operating a vehicle.
- Provide cannabis products to anyone under the legal age.
- Use cannabis in locations where public consumption is prohibited.
Please store all cannabis products securely and keep them away from children and pets.
Website Information
The information provided on this website is intended for general informational purposes.
While we work hard to keep product descriptions, pricing, availability, and educational content accurate and current, information may occasionally change or contain unintended errors.
Nothing on this website should be interpreted as medical advice. Customers should consult a qualified healthcare professional regarding medical questions or concerns.
Privacy
We respect your privacy and are committed to protecting your personal information.
Information collected through our website, online ordering system, loyalty program, or other services is used only for legitimate business purposes, including processing orders, improving customer service, communicating with customers, and complying with applicable laws.
We do not sell personal information to third parties.
Policy Updates
These Customer Policies may be updated periodically to reflect changes in Colorado regulations, business operations, or customer services.
The current version was updated on >>> August 3rd, 2026.
Contact Us
If you have any questions about these policies or need assistance with an order, our team is here to help.
THE DAB – BROOMFIELD, COLORADO
4490 W. 121st Ave., #8, Broomfield, CO.
Monday-Sunday 8 am – 9: 50 pm
We look forward to providing you with an exceptional cannabis shopping experience.